Connected Life
By Kantar TNS
The Connectivity Challenge For Brands
What does it mean for marketers
when their audiences become more
connected? It should mean more
opportunities to engage through
more touchpoints, delivering more
services and fulfilling more of
people’s needs. However, all too
often, increasingly connected and
personalised lives involve people
disconnecting from brands.
This year’s Connected Life study
suggests that many businesses are
struggling to find a relevant role
in people’s lives – and this is often
because their perception of valueadding
experiences does not match
the viewpoint of those they are trying
to influence.
Our annual study of how connected
people are and how they use that
connectivity shows that people’s
relationship with brands, media
owners and technology platforms
is changing – and the gap between
the experiences they want and the experiences they get is often growing.
In this report, we summarise the key
insights that guide how marketers
should respond.
We do so by looking at the four
essential areas that any business
needs to understand to grow
profitably in the connected world:
the level of consumer connectivity,
the connections consumers make,
the content they seek, and their
relationship with ecommerce.
To continue reading, download Connected Life (PDF, 1.5Mb)