More than a marketing channel:
CMOs and the mobile imperative
TNS, 2012
Introduction: the mobile imperative Significant opportunities emerge when a brand is invited into a consumer’s mobile world. However to gain entry (and to remain relevant enough to stay there) a brand must continue to deliver against one or more of the core consumer needs that mobile is particularly well suited to addressing: Experience, Independence, Convenience, Relevance and Reassurance. (Key finding from TNS Mobile Life study)
"What mobile represents to us now is a business imperative. It’s no longer a kind of, ‘oh we should do something’, now it’s ‘we must do something.’ And now it must be part of how we go to market and how we execute all of our communications."
Simon Sproule, CVP Global Marketing Communications, Nissan |
The TNS Mobile Life study for 2012 proves that the home-screens of mobile devices are becoming one of the most valuable pieces of real estate in the battle for consumer hearts, minds and share of wallet. The stakes are high, given mobile’s potential to undermine traditional sources of brand and retailer power and the competitive advantage for those able to leverage it effectively. Crafting a brand proposition that can earn them a regular role on consumers’ phones is rapidly becoming a priority for CMOs. Achieving it requires an integrated response from across their businesses, embracing mobile as a key element of their business model rather than simply another marketing channel.
In this report we look at the response of CMOs worldwide to the challenges and opportunities that mobile represents. Our conversations with them reveal a strong sense of opportunity, an urgent need for experimentation and learning and an inherent optimism regarding mobile’s potential. They also show how the demands of mobile are broadening the roles of CMOs themselves. For leading brands, crafting a compelling mobile proposition is rapidly becoming a business imperative rather than simply a marketing challenge. Focus is already shifting from stand-alone marketing solutions and native apps to the optimisation of core web platforms, and the role of mobile as a broader business enabler.
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